Privacy Policy

Information We Collect

When you interact with mythovenaros's educational services, we collect different types of information depending on how you engage with us. We only gather what we need to provide effective financial education and support your learning goals.

Personal Details You Provide

You directly provide us with information when enrolling in programs, creating an account, or contacting our support team:

• Identification information: Full name, email address, phone number, postal address
• Account credentials: Username, password, security questions
• Educational background: Prior learning experience, current financial knowledge level, learning objectives
• Payment information: Billing address, payment method details (processed through secure third-party providers)
• Communication records: Messages you send us, feedback, support requests

Usage and Technical Data

Our learning platform automatically collects technical information to improve your educational experience and ensure platform security:

• Device information: Browser type, operating system, screen resolution
• Access logs: IP address, login times, session duration
• Learning activity: Course progress, module completion rates, quiz results, time spent on content
• Interaction data: Pages viewed, resources downloaded, video watch duration

How We Use Your Information

We use collected information for specific purposes related to delivering quality financial education and maintaining our educational community.

Purpose	Data Used
Course delivery and administration	Contact details, learning progress, account credentials
Payment processing	Billing information, transaction records
Educational support	Learning activity, communication history, feedback
Platform improvement	Usage patterns, technical data, completion rates
Legal compliance	Identity verification, transaction records
Communication	Email address, phone number, communication preferences

Educational Communications

We'll send you course-related updates, learning reminders, and program announcements. You can't opt out of essential service messages like enrollment confirmations or important policy changes, but you can control marketing communications through your account settings.

Data Sharing and Disclosure

We don't sell your personal information. However, running an educational platform means working with trusted service providers who help us deliver our programs effectively.

Service Providers We Work With

• Learning management systems: Hosting and delivering course content
• Payment processors: Handling transactions securely (they maintain PCI DSS compliance)
• Email services: Sending course updates and communications
• Cloud storage: Storing course materials and user data securely
• Analytics providers: Understanding how learners interact with our platform

These providers can only access information necessary for their specific function and are bound by confidentiality agreements that align with Australian privacy standards.

Legal Requirements

We may disclose your information if required by Australian law, court order, or regulatory authority. This includes situations involving suspected fraud, threats to safety, or breaches of our terms of service.

Data Storage and Security

We store your information on secure servers located in Australia and use industry-standard security measures to protect it from unauthorized access, alteration, or destruction.

Security Measures

• Encrypted data transmission using SSL/TLS protocols
• Secure password storage with industry-standard hashing
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Backup systems to prevent data loss
• Staff training on privacy and data protection practices

While we implement strong security measures, no system is completely immune to breaches. We maintain incident response procedures and would notify you promptly if a breach affected your personal information, as required under Australian privacy law.

Retention Periods

We keep your personal information for as long as you maintain an active account with mythovenaros. After account closure, we retain certain records for:

• Financial records: Seven years (tax and accounting requirements)
• Course completion certificates: Indefinitely (for verification purposes)
• Support communications: Three years (quality assurance)
• Marketing preferences: Until you request deletion

We securely delete or anonymize information that's no longer needed for these purposes.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access and Correction

You can access most of your personal information through your account dashboard. If you notice inaccuracies or want to update your details, log in and make changes directly. For information not available in your dashboard, contact our privacy team using the details at the end of this policy.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. We'll provide this within 30 days of your request. This includes your learning progress, completed assessments, and profile information.

Deletion and Restriction

You can request deletion of your personal information, subject to certain limitations:

• We must retain financial records for legal and tax purposes
• Course completion records may be kept for certification verification
• Information needed for ongoing legal obligations or disputes
• Anonymized data used for research and platform improvement

To close your account and request data deletion, email our support team. We'll process your request within 30 days and confirm what information has been deleted versus what we're required to retain.

Marketing Opt-Out

Click the unsubscribe link in any marketing email, or adjust your communication preferences in your account settings. You'll stop receiving promotional content within 10 business days, though you'll still get essential service communications.

Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and understand how people use our platform. Here's what we use and why:

Essential Cookies

These keep our platform working properly. They remember your login status, maintain your session, and enable core features. You can't disable these without affecting basic functionality.

Analytics Cookies

We use analytics tools to understand which courses are popular, where learners struggle, and how to improve our content. This data is aggregated and doesn't identify individual users in reports.

Preference Cookies

These remember your choices like preferred language settings or accessibility options, making your experience more personalized.

You can manage cookie preferences through your browser settings. Keep in mind that blocking certain cookies may affect your ability to use some features of our platform.

Third-Party Links

Our course materials occasionally link to external websites for additional resources or reference materials. We don't control these sites or their privacy practices. When you click external links, you're subject to that website's privacy policy, not ours.

We try to link only to reputable sources, but we can't guarantee the privacy practices of third-party sites. Review their policies before providing any personal information.

Children's Privacy

Our financial education programs are designed for adults. We don't knowingly collect personal information from individuals under 18 years old. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate learning options.

If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents who believe we may have information about their child should contact our privacy team immediately.

International Data Transfers

We primarily store and process data within Australia using Australian-based service providers. However, some of our technology partners operate globally, which may involve transferring data to servers located overseas.

When we transfer data internationally, we ensure adequate protections are in place through:

• Contracts requiring overseas providers to meet Australian privacy standards
• Selecting providers in countries with comparable privacy laws
• Implementing additional security measures for international transfers
• Regular audits of international partners' privacy practices

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and post a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when we last made changes. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account and stop using our services.

Privacy Complaints

If you believe we've mishandled your personal information or violated Australian privacy laws, you can lodge a complaint with us. We take privacy concerns seriously and investigate all complaints thoroughly.

Our Complaint Process

• Submit your complaint in writing to our privacy team (contact details below)
• We'll acknowledge receipt within 5 business days
• We'll investigate your complaint and respond within 30 days
• If you're unsatisfied with our response, we'll work with you to find a resolution

If you remain dissatisfied after our internal process, you have the right to contact the Office of the Australian Information Commissioner (OAIC). They provide independent review of privacy complaints and can be reached at oaic.gov.au or 1300 363 992.