Getting Started With Your Learning Platform

Before you jump into our autumn 2025 programs, let's make sure your setup works smoothly. We've organized everything by where you are in your journey—because the questions you have before enrolling are different from the ones that come up halfway through a course.

Before You Enroll

What device do I actually need?

Any computer from the last five years works. We've tested on older laptops running Windows 10, MacBooks from 2018, and even Chromebooks. Your phone won't cut it for video lessons though.

How fast should my internet be?

Standard NBN or a decent mobile connection handles everything fine. Videos buffer at 720p by default, so even if you're somewhere with patchy coverage, you can download lessons ahead of time.

Do I need specific software installed?

Nope. Everything runs in your browser. Chrome and Firefox work best, but Safari and Edge are fine too. We'll send you links to free tools for specific modules, but nothing costs money.

Can I switch between devices?

Yeah, your progress syncs automatically. Start a lesson on your laptop during lunch, finish it on your tablet at home. Just log in with the same account.

During Your Program

What if a video won't play?

Try refreshing first. If that doesn't work, clear your browser cache or switch to a different browser. Still stuck? Check our status page—we post updates there during any technical hiccups.

How do live sessions work technically?

We use Zoom for weekly check-ins. You'll get a calendar invite with the link. Test your microphone and camera beforehand using Zoom's test meeting feature. Sessions get recorded if you miss one.

Where are my downloaded resources?

Check your browser's default download folder. We also keep everything in your student dashboard under Resources. PDFs, spreadsheets, and templates stay accessible even after your program ends.

Can I speed up or slow down videos?

Absolutely. Click the settings gear and adjust playback speed from 0.75x to 2x. Captions are available too—turn them on if background noise is an issue.

After Completion

How long can I access the materials?

Twelve months after your program ends. That gives you time to revisit topics when you're applying concepts in real life. Need longer? Email us—we can usually extend access.

What happens to my certificate?

It lives in your account permanently. Download a PDF copy or share it directly to LinkedIn. We've also got a verification link if anyone wants to confirm your completion.

Can I rejoin discussions later?

The discussion forums stay open for alumni. You won't have access to new cohort channels, but your original group remains active. Plenty of people pop back in to share updates or ask follow-up questions.

Will updated content reach me?

When we refresh a module you've taken, you'll get an email notification. Log in and you'll see the new version alongside the original. We don't delete old content—some people prefer the version they learned from.

Who Keeps Everything Running

Real people who actually answer your tech questions—not bots, not generic support tickets that go nowhere. These two handle the behind-the-scenes work that keeps your learning experience smooth.

Declan Foster

Platform Support Lead

Spent eight years troubleshooting corporate learning systems before joining us in 2023. He's the one who figured out why videos weren't loading on older Samsung tablets (spoiler: a codec issue nobody else caught). Declan responds to most tech emails within three hours, even on weekends.

Freya Sutherland

User Experience Coordinator

Freya tests every single feature update on fifteen different devices before anything goes live. She's obsessive about making sure navigation makes sense—if you've noticed the platform getting easier to use over the past year, that's her work. Also runs our monthly feedback sessions where students tell us what's frustrating them.

Student working through technical setup on laptop

Common Setup Issues We Actually See

This happens when you create your account on a phone but try logging in on a computer. The password autofill sometimes grabs an old saved password instead of your new one.

Type your password manually instead of using autofill
Check for extra spaces before or after your email
Use the "forgot password" link to reset if you're still locked out

Discussion posts disappearing after submitting

Your post actually saved—it just landed in the moderation queue because our spam filter got overzealous. We manually approve flagged posts within a few hours.

Avoid posting the same message multiple times (flags it as spam)
Don't include external links in your first few posts
Check your student dashboard notifications for approval status

Downloaded spreadsheets opening with weird formatting

We export everything in .xlsx format, but older versions of Excel sometimes struggle with our templates. Numbers on Mac and Google Sheets handle them perfectly.

Try opening the file in Google Sheets first
Update Excel to the latest version if you're using it
Request a PDF version if you just need to view it